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Facility Services

The Min H. Kao building (MHK) is maintained by the UT Facilities Services Department. If you are new to UTK and MHK, please take the time to review information about Emergency Preparedness, Personal Safety, and Occupational Safety (Accidents, Chemical Safety, Fire Safety and Laboratory Safety) at The Campus Safety website and the information below. Registration with UT ALERT is highly recommended.

Facility Problems

The Facilities Services “One Call” program is available all day, every day of the year. Customers can call 865-946-7777, or 6-7777 from a campus phone, and speak live with a Facilities Services representative.

Examples of problems than can be submitted to “one-call” include grounds and landscaping maintenance, elevator problems, pest infestations, electrical and lighting fixture problems, heating and air conditioning problems, plumbing leaks, restroom supplies, lock and key problems, and custodial requests.

If Facilities Services has not resolved your problem in a timely manner, escalate the issue to the EECS or CURENT business office.

Note: Not all services provided by Facilities Services are free to the department. If you are unsure, escalate the issue to the EECS or CURENT business office.

Building Access

MHK access requests must be processed through the EECS or CURENT business offices.

MHK electronic security (using Volcard ID cards) is controlled by the University of Tennessee Police Department (UTPD) Central Alarm department. If EECS or CURENT has granted you access to Min Kao and your card does not open a perimeter or interior door, contact the Central Alarm monitoring center at 865-974-0808; or 4-0808 (on-campus). A UTPD officer will come to your location, check your UT Volcard ID, verify that you have access, and open the door.

Report problems with key and magnetic swipe card access to the EECS or CURENT business office.

Personal Safety Emergencies

If you have a problem that is an immediate threat to personal safety while on campus:
Make a voice telephone call to 911 or the University of Tennessee Police Department (UTPD) Campus Emergency number at 865-974-3111; or 4-3111 (on-campus).

Both 865-974-3111 and 911 are acceptable to call for on-campus emergencies. 865-974-3111 is best if just police are needed and 911 works best for all other types of emergencies.

  • 865-974-3111 goes directly to UTPD dispatch where UTPD officers can be immediately sent. UTPD will contact other first responders as needed.
  • 911 will directly dispatch first responders (fire, medical, hazmat) and will contact UTPD and other appropriate police departments.

If making an emergency call from a wireless (cellular) phone:

  • Tell the emergency operator the location of the emergency right away.
  • Provide the emergency operator with your wireless telephone number, so if the call gets disconnected, the emergency operator can call you back.

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