This document describes how to configure Microsoft Outlook Express for use with your EECS email account.
For more information about Microsoft Outlook Express, visit the Outlook Express Website. NOTE: If you are using Windows Vista or Windows 7, Microsoft Outlook Express has been replaced by Windows Live Mail.
If this is the first time you have used Microsoft Outlook Express (OE) or the first time you are connecting this computer to the Internet, you will be presented with the Internet Connection Wizard. If you have previously used OE or are not presented with the Wizard, please select Accounts... from the Tools menu. This will let you add a new email account. You can add multiple email accounts in OE. Make sure to apply all property changes explained here to the account for the department email servers: Other email accounts and Internet service providers (ISPs) will have different server names and different setting requirements.
If you want to move your email account settings to a new computer, you can use OE's Import/Export feature. Select the account you want to move or copy and click the Export... button. This will save all of the account's settings into a file. You can then cliok the Import... button on another computer to read the settings from that file.
The tabs at the top of the Internet Accounts window allow you to display only a certain type of account at the same time, such as mail or USENET news accounts. The instructions in this document only pertain to email accounts.
In the Internet Accounts window, choose Add, then Mail... You will be presented with the Internet Connection Wizard. This is where you provide the most important information about your email account such as your name, the name of the email servers, and so on.
OE first prompts you for your display name. This is the name that will be attached to the outgoing email. In other words, this is your real name, not your email address. The second screen prompts you for your email address. This is your full EECS email address, e.g. if your username is
jruser, your full email address is
On the third screen you will be prompted for information about the email servers. Choose IMAP from the drop-down menu. The incoming email server should be set to mail.eecs.utk.edu. The outgoing email server should be set to smtp.eecs.utk.edu.
On the fourth screen, you will be given a chance to save your username and password. Here you should enter your EECS username. If you would like to have your password saved, also enter your password at this point. It is important that you do not select Secure Password Authentication (SPA). SPA is a Microsoft-specific protocol and is not supported by our email servers. However, the integrity of your password will be preserved by SSL/TLS, the same technology that secures credit-card transactions on the Web. After entering the email server information, the last screen of the Internet Information Wizard appears allowing you to finish installation.
If you reached the Internet Connection Wizard through the OE accounts window, select the newly-created mail account and click the Properties button. Otherwise, choose Accounts... from the Tools menu, select your new mail account, and click the Properties button.
The properties window will present you with several tabs at the top named General, Servers, Connection and so forth. First, choose the Servers tab. In this section you can edit information about the email servers. First, make sure that Secure Password Authentication is not enabled. Next, enable My server requires authentication.
Under the Advanced tab, you must enable the SSL secure connection feature for both the SMTP (check with your ISP for their required settings) and IMAP server. Enable the checkboxes labeled This server requires a secure connection (SSL) for IMAP and SMTP. NOTE: You may need to change the Server Port Number for the outgoing email server (SMTP) to 465. You may also want to increase the server timeout to about 2:30 minutes if you are on a slow (e.g., dial-up) Internet connection.
Next, select the IMAP properties tab. Enter INBOX in the Root folder path field. If you would like to store sent email and drafts on the IMAP server, enable Store special folders on IMAP server and enter two folder names that exist in your mail store.
After you have made all of the above changes, click the OK button and close the Internet Accounts window.
OE will ask you whether you want to download the new mail folders: choose Yes. Once everything is set up, OE should present you with a window similar to the one shown below.
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