Department of Electrical Engineering and Computer Science



EECS IT Support

New! Meet the IT Staff!

 

Ways To Get Help

If you don't find a solution to your problem in our Knowledge Base, contact us directly:

  1. If your issue is related to CURENT hardware or software,
    please contact CURENT IT Support at ithelp(at)curent.utk.edu.
  2. Submit the IT help request form below (preferred)
  3. Email us at ithelp(at)eecs.utk.edu
  4. Call us during normal business hours at 865-974-2735
  5. Visit us in the Min H. Kao Building, Suite 423
  6. Follow us on Twitter @UTKEECSIT.
Current/Recent Events

Min Kao Network Maintenance - October 22, 2014

UT Network Services will be doing software maintenance on the network switches in Min Kao tonight (Wednesday, October 22) beginning at 6:00 PM. You may experience a brief interruption in network connectivity to any computer system, printer, or network-connected device in the building. Connections from outside the building to EECS services running in our server room (e.g. the EECS website, legacy EECS email, etc.) should not be affected. The maintenance period should be less than an hour. 

Storage Server Hardware Problems

The EECS IT staff is currently investigating what appear to be hardware problems with one of our central file servers. Any home areas or research-group storage on that system will not be available until we isolate and fix the issue. If you have any questions about this, please contact us. Check back here or @utkeecsit on twitter for updates.

Update: (8:40pm) While we have not yet fixed the problems with our storage server, we are in the process of standing up a temporary replacement. Yet, it will take several hours to transfer all the data between the systems. We do not have a specific estimate on how long the process will take, but we will bring up the files as they finish transferring. We will likely have the replacement finished some time tomorrow. We appreciate your patience.

Update: Faculty home areas, /research, and /storage data from the affected system is all back online. We are still restoring student home areas.

Conclusion: For now, all storage on the affected system is back online. We will continue to post updates about the status of our investigation here will let everyone know when we plan to move everyone back onto a permanent system. Thank you everyone for you patience through this ordeal.

Student Storage Quotas Raised - April 8, 2014

The EECS IT Staff has raised quotas on student home/storage areas to 5GB. If you find that your quota is less than this, please contact us.

Remote Desktop Requires VPN - March 1, 2013

Beginning on March 1, the University will be requiring the use of UT's Virtual Private Network (VPN) to connect to Windows computers via remote desktop when accessing them from off-campus. This means you will need to log into https://access.utk.edu and start a "Network Connect" session before you can get a remote desktop connection to any UTK Windows system, including any EECS computers to which you currently have access.

Again, this will only be required for connections from off-campus.

The EECS IT Staff cannot circumvent this requirement as it is implemented network-wide.


IT Help Request Form
You must Sign In to submit a help request.
For username/password issues, you should contact EECS IT Support in person or by phone.


 

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