How to Report a Problem

• What is your EECS userid?
• Which computer(s) were you using?
• What applications were you running?
• What were the exact error messages or other observed events?
• What date and time did the problem occur?
  
• If you are connecting to an EECS resource from a remote location, what is your remote IP address? According to ipaddressworld.com, you are currently viewing this web page from . Other resources:
  • http://www.whatismyip.com/
  • http://www.ip-adress.com/what_is_my_ip/

You might find an answer in on-line documentation. If you would like the IT staff to add or clarify online documentation, please email a request to ithelp@eecs.utk.edu.

• EECS Help Pages
• Legacy Claxton IT Help Pages
• OIT Help Desk

• All requests for technical assistance should be emailed to ithelp@eecs.utk.edu. Email sent to ithelp is automatically entered into the Request Tracker (RT) ticketing system. RT allows us to better manage and track all requests by associating all communications and activities with a single “ticket”. Once a ticket is created, the IT staff will assign the ticket to the appropriate local IT staff person. All tickets are monitored by all full-time IT staff members, so there is no need to carbon copy other individuals.
• ithelp@eecs.utk.edu can be used for all requests from EECS faculty, staff, students and researchers in Ferris Hall, Perkins Hall, SERF, and Claxton Complex.

Walk-ins and telephone calls are welcome during business hours.

Office: Ferris Hall 417
Phone: (865)974-2735
Hours: Monday-Friday, 8am to 5pm ET

Office: Claxton Complex 106
Phone: (865)974-4388
Hours: Monday-Friday, 8am to 5pm ET